How to wash
Follow our steps below to get the best results from your Wash&Go washing machines
Reserve a washer for up to 10 minutes before going to the laundry room. Only pay for a program when you are in the laundry
01
When in the laundry, open the app and check which washing machine is available and select the machine or go to your reserved machine
Maybe you need more than 1 machine? Placing more than 1 standard load (see sticker with maximum load on washing machine) in a machine will cause washers not to wash or spin correctly and dryers not to dry your load completely. It may even damage your laundry
02
Gently open the door and check machine
Quickly check the drum inside to make sure there is no residue or substance from previous user’s wash left
03
Select a program and pay in the app
Check the labels of your items which program suits best. For example, heavy items like jumpers or towels will need a high spin cycle, and delicates may need shorter cycles and low temperatures with no need for a spin. Check also descriptions of the programs in the app
04
Load your items into the machine
After buying the program you have 5 minutes to load the machine and press start
Please make sure your pockets are EMPTY. Items like hairpins, paper clips, tooth picks and gum can make serious damage to your laundry and the machine
05
Add detergent straight in the drum
Do not use softener as this can cause damage to your laundry in direct contact
Make sure the door is closed well by gently pushing in the middle, otherwise the machine goes out of order and does not start
06
Press start
Press green button on the machine to start
Wait till the machine starts before leaving the laundry
Do not force to open the door of the washing machine while in use
07
Pick up your items as soon as the cycle is finished so the next person can use the machine
Do not force the door as it may stay locked for a short time until all water is drained or the drum has fully cooled down
In the app you can enable notifications and get a message when your cycle is finished or check the indicative cycle times in the app
08
Think about your neighbor and leave the machine clean
Questions?
Reach out to us via contact in the app